Questions from the Hollow

Felt, made by hand, with small stitched details. Each friend comes with a metal key ring, a metal clip with a beaded cord or a string hanging loop. The product page says which.

Most friends are between 6 and 10 cm, and a few of the parade animals are 12 to 14 cm tall. Every product page lists the size of that friend.

Very close, but not identical. Each friend is shaped by hand, so small differences in shape, colour and expression are normal. That's part of the charm.

The key ring is a classic split ring for keys and zip pulls. The clip opens and snaps onto bag handles and straps, and has a short beaded cord. The hanging loop is a soft string loop for hooks, shelves and the Christmas tree. Some friends come with a choice of two.

No. They're decorations and accessories for grown-ups and older kids. They contain small parts, so they're not suitable for children under 3 or for pets who like to chew.

Spot clean with a damp cloth and let it air dry. Please don't put felt in the washing machine. If little fuzz balls appear, pull them off gently by hand.

Standard shipping is CHF 5 in Switzerland, A$8.90 in Australia and ¥980 in Japan, and free on orders over CHF 45, A$79 or ¥8,800. We ship to Switzerland, Australia and Japan; delivery times for your address are shown at checkout before you pay.

Put any 4 friends in your tote and the lowest-priced one is free. It's applied automatically in the cart, no code needed, and it repeats: 8 friends, 2 free.

Write to us through the contact page with your order number and a photo, and we'll help.

We'd love to hear from shops. Send us a note through the contact page.