Ordering felt charms from Switzerland: prices, shipping and delivery

Short answer: Yes, Woolly Hollow ships to Switzerland, with prices in Swiss francs. Shipping is a flat CHF 5 and free on orders from CHF 40, you pay no import fees on delivery, and parcels usually arrive 8–15 business days after you order.

Prices in Swiss francs

Every friend is priced in CHF, from CHF 12.90 to CHF 27.90; most animals are CHF 22.90. Shopping from Switzerland, you see CHF across the shop and at checkout, and the price on the page is the price you pay. The shop is also available in German, French and Italian.

Shipping cost

Flat rate: CHF 5 per order.
Free shipping on orders from CHF 40.
Buy 3, get 1 free applies on top: see how buy 3, get 1 free works.

Delivery times

Orders are usually packed and dispatched within 2–5 business days and sent tracked from our fulfilment partner in China. Delivery to Switzerland then typically takes 6–10 business days, so most parcels arrive 8–15 business days after you order. We email you a tracking number when your parcel leaves.

No import tax or customs fees

Our felt charms carry no Swiss customs duty, and most orders arrive free of import VAT. If the carrier ever asks you for Swiss VAT or a handling fee on delivery, email the receipt to hello@woollyhollow.com and we refund the full amount. Your order total plus the shipping shown at checkout is all you pay.

Returns

You can return unused items in their original condition within 14 days of delivery; email us first and we send you the return address. If something arrives damaged, faulty or not what you ordered, send us a photo within 14 days and we replace it or refund you in full, including shipping. In Switzerland, the statutory two-year warranty for defects applies. Full details are in our refund policy.

Where to start

Most friends are about 8 to 12 cm tall and come as a keychain, a bag charm or a hanging ornament. Browse the key ring friends, bag clip friends and hanging friends, or see all friends.

Questions

How much is shipping to Switzerland?

CHF 5 per order, and free on orders from CHF 40.

Will I pay customs or VAT when my parcel arrives in Switzerland?

No. If the carrier ever asks you for Swiss VAT or a handling fee, email the receipt to hello@woollyhollow.com and we refund it in full.

How long does delivery to Switzerland take?

Orders are packed within 2–5 business days, then delivery typically takes 6–10 business days, so 8–15 business days in total.

Where are orders shipped from?

From our fulfilment partner in China, sent tracked. You get the tracking number by email when your parcel leaves.

Can I return a felt charm?

Yes, unused items in their original condition within 14 days of delivery. Damaged, faulty or wrong items are replaced or refunded in full.